FAQ’s

WHY IS SALONCARE SO COST EFFECTIVE?
Formulating, manufacturing, design work and branding is done in house. We outsource for very little. 
We would ideally prefer to have clients use the same products in their homecare regime as in their face and body treatments. It ensures results. 
Keeping the products thoughtfully priced, enables this. We want the range to be as accessible as possible, across many spectrums.
WHY IS IT ESSENTIAL FOR ME TO FILL IN A CLIENT CONSULTATION FORM?
To many clients have products that have been recommended incorrectly to them or they have purchased incorrect products.
We can ensure an almost 100% accurate recommendation which is based on information you have provided. Your skin behaves according to many internal or external factors, so all this is taken into consideration. 
HOW DO ORDERS WORK?
Once we have submitted your consultation form, we forward your recommendation in the form of a quotation which includes courier fees. You may also choose to arrange your own collection. Once order is paid for via EFT, your order is released. We accept cash or card payments at the head office. 
IS THE RANGE SAFE FOR ALL RACES, AGES & CLIMATES?
Yes. We treat according to information produced by your consultation card. If it is a condition of the skin, that requires medical attention, we would prefer 
to have you go that route. 
IS THE RANGE PARABEN FREE?
Just the Sensitive Range. In the other products, parabens are only included for a preservative function on a very low level.
We are currently updating formulations to include alternative preservatives.  
WHAT CERTIFICATION RANGE IS BEHIND THE RANGE?
The Sensitive range has dermatologically tested certification. 
The manufacturing facility is ISO accredited and affiliated to the CTFA – the Cosmetic, Toiletry and Fragrance Association. 
ARE THESE PRODUCTS TESTED ON ANIMALS?
No. All trials and tests are done on human beings, as we require feedback to generate a product that is safe and result orientated. 
INGREDIENT BASE FOR THE RANGE?
The range is vegetable based, with no unnecessary harsh ingredients, alcohol, lanolin or animal derived ingredients.
Our one exception is marine collagen derived from fish skin. 
Nuts – Shea butter is one of our ingredients used in a few products and is derived from nuts.
CAN THE PRODUCTS BE USED IN PREGNANCY?
We highly recommend that the Alpha Hydroxy Acid products not be used during pregnancy. All other products are safe for pregnancy.
WHERE ARE THE PRODUCTS SOLD?
Only via salons, spas, head office, pharmacies with an in-house therapist, distribution centres for therapists or headoffice approved outlets.

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